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Returns, Exchanges & Cancellations Policy

Any item purchased in-store or online can be returned to your nearest Conn's HomePlus location. Find a store. If you are not fully satisfied with your purchase, let us help you with a replacement, return or exchange.

Return to:

Requirements for a return or exchange:

  • Proof of purchase (copy of invoice)
  • Merchandise must be in new condition as determined by Conn's HomePlus
  • Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount)
  • All free promotional items tied to the purchase must also be returned
  • Refunds will be processed based on original payment method. If original payments made by cash, a refund check will be processed within 10 days.
  • Pre-Paid or Gift Card purchases will be refunded back to original form of payment and cannot be issued as cash or check. Shipping and handling is nonrefundable on any return.
  • For a list of store hours and locations, click here

Requirements for a return or exchange:

  • Proof of purchase (copy of invoice)
  • Merchandise must be in new condition as determined by Conn's HomePlus
  • Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount)
  • All free promotional items tied to the purchase must also be returned
  • Refunds will be processed upon receipt of the order and applied to original payment method and is usually credited back to your account within 7-10 business days based on your bank.
  • Pre-Paid or Gift Card purchases will be refunded back to original form of payment and cannot be issued as cash or check.
  • The customer is responsible for all shipping charges and shall assume all risk of loss or damage to product while in transit to Conn’s.

Return items to:
Conn's HomePlus
1401 Rankin Road, Suite 400
Houston, TX 77073
Attn: Online Returns & Exchanges

Some items cannot be returned and that includes: Mattresses, Furniture (not décor & accessories) unless inspected by a Conn’s Service technician and found to have a manufacturer’s defect.

Return & Exchange Time Periods

Gaming System Bundles (available for exchange
only if merchandise is defective) 		72 hours
ACs (new & unused condition)

Soundbars, Headphones, Speakers,
TV Mounts, Cables & Electronics Accessories		 7 days
Tvs, Computers, Laptops, Computer Accessories 14 days
Small and Major Appliances, Fitness Equipment, All Other Items 30 days
  • Restocking Fees
    Some items we sell have a restocking fee if returned by a customer. There is a 15% restocking fee applied to opened and returned items which is due at the time of the return or exchange and may not be financed on your Conn's Credit Card or Conn's Credit and will need to be paid through a cash/credit option. There is no restocking fee if the product is returned unopened & factory sealed within the return period.
  • Special Order Cancellation Fee
    Special order items cancelled 24 hours or more after completion of your purchase transaction shall be subject to a 10% cancellation fee. Special orders that are returned shall be subject to a 15% restocking fee noted above.
  • Final Sale Items

    Conn's HomePlus does not allow returns or exchanges unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect. Items below are final sale and cannot be returned.  

    • Furniture and mattresses 
    • A/Cs used in home 
    • Installed Home Improvement Products including: Flooring & Countertops
    • Any DJ Party stereo equipment 
    • Computer Software 
    • Floor models and clearance items  
    • Gaming system bundles that are not defective  
  • Important Information
    • Delivery and installation charges are not refundable on any returns. 
    • If a portion of your purchase is returned, the terms of your loan agreement will remain the same, including your monthly payment. If payment adjustments are desired, please contact Customer Service at 1-877-358-1252. 
    • If your product fails while under manufacturer's warranty or Conn's Extended Warranty, Conn's Factory Authorized Service will repair your product. To select Service, click here. For warranty information for furniture products, click here. For non-furniture, click here. 
    • If your product fails while under the Conn's Replacement Product Program (RPP), it will be replaced under the terms of the RPP. 
    • Refunds will be refunded via the form of payment or financing previously used, and shall have deducted therefrom any 10% special order cancellation fee or 15% restocking fee, as applicable.
  • How to Cancel An Order
    • If the item has not been scheduled for delivery, call 1-866-765-1513 to request cancelation. Please provide invoice number in order to speed up the process.  
    • If the item has already been scheduled for delivery, you can refuse attempted delivery. Payment will be refunded in full to the originating payment method. 
    • Once customer has taken possession of the product, a restocking fee may apply to the order. 
    • Special order items cancelled 24 hours or more after completion of your purchase transaction shall be subject to a 10% cancellation fee. Special orders that are returned shall be subject to a 15% restocking fee noted above.