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Delivery, Shipping & Pickup

Love it today? Enjoy it tomorrow!

Why wait to enjoy your new products? Conn’s HomePlus can deliver them to your home the very next day – not weeks after your purchase! We even offer Next Day delivery on qualifying appliance, TVs and mattress purchases. It’s a tremendous value that could save you a lot of money!

When it comes to your satisfaction, we really deliver.

Home Delivery

We offer White Glove Delivery to your room of choice, unpacking, assembly or basic installation, trash removal and more. For appliances, new accessories must be purchased to complete installation. For complex installations – such as dishwashers and built-in ranges – a separate appointment will need to be scheduled and an additional fee will be charged.

Home delivery requires scheduled appointments for the following categories: major appliances, electronics, fitness equipment, furniture, and mattresses.

  • On average, orders can be delivered within 1-3 days to customers in our local markets (AL, AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN, TX, and VA). Delivery is offered seven days a week in most markets.
  • Delivery days and times are dependent on the customer’s delivery address and can be delayed depending on payment type and the time the order is placed. Financed orders often require additional time for documentation submission and signing.
  • Standard delivery charges apply. Charges are as follows and subject to change:
    • TVs, Audio, and Electronics: $49.99
    • Major Appliances and Mattresses: $99.99
    • Fitness Equipment: $99.99
    • Furniture: $199.99
  • Surcharges are based on mileage from the fulfillment point (Conn’s HomePlus delivery location) and calculated using the following mileage bands based on the fulfillment point. Mileage is calculated using the center of the customer’s delivery address and fulfillment zip codes:
    • 0-75 miles: No surcharge
    • 76+ miles: $49.99
  • Appliance accessories must be purchased separately to complete installation.
  • Removal of a customer’s old item requires a $39.99 haul away fee per item (mattresses and furniture are not eligible for haul away).
  • Installation and assembly are available and included on select items. View your cart for item-specific details.
  • You will automatically be scheduled for the first delivery date available and receive an email notification, call, and/or text with the expected delivery date within a few business hours. If you wish to select a later date, simply call us at 1-844-894-0717, or visit your local Conn’s HomePlus store for additional information and assistance.

Restrictions

Sorry, but we cannot deliver to PO boxes or APO/FPO addresses. Must be at least 18 years to accept delivery (19 years in Alabama).

Next Day Delivery Offer

Subject to availability, qualifying purchases, and select days. Next Day Delivery is limited to delivery within qualifying zip codes and will be noted in the product description. Next Day Delivery is not always available for online orders. Qualifying purchases made after 5:00 PM will not be guaranteed Next Day Delivery. No Next Day Deliveries on Thanksgiving, Christmas, and Easter. Installation may require an additional appointment and fees. Mileage surcharges may apply. Go to www.conns.com/delivery or see Store for complete details.

Parcel Shipping via FedEx

Parcel shipping costs are calculated based on the location, weight of the product, and the shipping speed selected. Some items may not be delivered via shipping methods due to their size and weight which includes major appliances, electronics, fitness equipment, furniture, and mattresses.

  • On average, orders are processed within 24 hours.
  • Conn’s only ships FedEx within the United States in the trade areas of AL, AZ, CO, FL, GA, LA, MS, NV, NM, NC, OK, SC, TN, TX, and VA.
  • Shipping options range from:
    • Standard Shipping: 3-5 business days
    • Expedited Shipping: 2-3 business days

Product Availability

All products shown on Conn's website are subject to availability. While we plan for sufficient quantities, extraordinary demand may limit our ability to fill your order. In the event that a product you have ordered is temporarily out of stock, we will promptly inform you of the earliest date that you may expect to receive your complete order. Conn's cannot be held liable for any typographical or pictorial errors that may occur on this website.

Store or Warehouse Pickup

If its more convenient to pick up your item at a store, you can do that. In store locations where Store Pickup is available, you can buy items online and pick them up in a store and avoid shipping and delivery charges. Not all items are available for pick up at a store location (excludes furniture, mattresses, major appliances). If you pick up an order at a warehouse, most items are available including furniture, mattresses, and major appliances.

  • Place your order and wait to receive a “Ready for Pick Up” email which is separate from your order confirmation
  • Bring your ID, copy of your Ready for Pick Up” email to the store
  • We’ll hold your item for 2 days, if you don’t make it in by then we’ll cancel the order and refund your method of payment
  • You can pick up your order or choose someone else to pick it up, that must be communicated before arrival in store and you must provide your order number


Frequently Asked Questions

Question: Can I ship my order to an address other than my billing address?
Answer: Yes. We can ship your order to an alternate address that is on file with Conn's HomePlus. If the ship-to address is not on file with Conn's HomePlus, please contact Conn's HomePlus and have the additional address added. Please allow up to 24 hours to verify the address with Conn's HomePlus.

Question: Can I select my own delivery time frame?
Answer: Although time frames cannot be selected, they are provided the evening before delivery. You will receive a phone call or text confirming you can still receive the delivery the following day.

Question: How do I change my delivery time?
Answer: If you need to change the Conn's delivery time, please call our Delivery Call Center at (844) 894-0717 to reschedule for a different day.

Question: Will I get a call before the team shows up?
Answer: You will receive an automated message providing an estimated time of arrival, or ETA once our team is in transit to your home.

Question: Do I need to be there for the delivery or can someone else accept it for me?
Answer: Anyone over the age of 18 can sign for the delivery.