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Repair Service Agreement

Protect Your Appliances, Electronics, TVs and Computer Investments when you make a purchase at Conn’s HomePlus®, we want you to enjoy your purchase for years to come, so we offer comprehensive Repair Service Agreements (RSA) to cover things the manufacturer’s warranty doesn’t. After the manufacturer’s warranty has expired, these Agreements will continue protecting your product for the plan length you have chosen, so that you get the most value from your purchase.

With a Conn’s HomePlus® Repair Service Agreement, you’re covered

The RSA Coverage You Need Includes:

100% Parts and Labor

You won’t pay for labor or functional parts for covered failures. One defective TV remote control will be replaced over the term of the plan, plus you’re covered for removal and reinstallation of a TV on a stand or wall mount as a result of a covered repair.

Electrical Surge Protection

Failures that are a result of an electrical surge are covered.

Accidental Damage Option

With an optional accidental damage plan, you’re protected from accidental drops, cracks and spills.

Food Loss

Verified food loss of up to $150 on refrigerators and $250 on freezers is covered per occurrence. If you have recently suffered food loss from your refrigerator or freezer, complete the form here.

A Conn’s HomePlus® Repair Service Agreement Covers (Almost) Everything

Excludes Damage Caused By:

Negligence
Corrosion and rust
Theft or loss

Fire, flood and tornados
Accidental damage (unless there is accidental damage coverage on the product)

The Coverage Does Not Pay For:

Commercial use
Failures covered by the manufacturer’s warranty
Routine cleaning
Maintenance

Antennas
Batteries
Belts and knobs
Water filters
Software

The following illustration shows how much typical repairs could cost you without a Repair Service Agreement:

Refrigerator

Evaporator Fan Motor $295

Ice Maker $288

Electronic Control $300

Dispenser Board $295

Defroster $215

Thermistor $180

Main Board $323

Compressor $550

TV Repair

Main Board $425

Power Supply $450

WiFi $270

Panel $1800

Washer

Pump $280

Door Lock $225

Outer Tub $390

Inner Tub $380

Main Control $295

Dryer

Element $210

Thermostat $200

Thermal Fuse $183

Sensors $186

Main Control $520

Repair Service Agreement Frequently Asked Questions

What happens if I never submit a claim? Can I get credit back?

Yes! Repair Service Agreements purchased after 1/18/2022 may be eligible for 30% Credit Back Rewards. *See Terms & Conditions for complete details. Reimbursement will be provided, upon completion of customer request, in the form of a Conn’s HomePlus® merchandise gift card or a store credit within 60 days of the end of the Agreement term.

Can I cancel my RSA at any time?

Yes! You can cancel at any time. Cancellation provision and applicable refunds vary by state. Please click here for a cancellation form that can be mailed, faxed, or scanned. See form for more details.

Are there additional expenses associated with my plan?

There is no cost to you for covered failures for up to four years after date of plan purchase, depending on the terms of your plan and coverage period. And there’s no charge to you if no problem is found on a service call.

How do I get my product to you that needs service or repairing?

Bring it to us or we’ll come to you! We provide convenient carry-in and in-home service options, depending on the Repair Service Agreement you purchase.

How Much Money Can You Save?

Ever notice that, sometimes, it costs just as much to fix something as it does to replace it? And buying a new product isn’t always an option.

If we can’t repair it, we’ll replace it!*

Under the Repair Service Agreement, if we are unable to repair your product after three service attempts for the same component within a 12-month period; the repair part becomes unavailable, the total repair cost exceeds the cost to replace the product or the total time to repair, starting on the date of the initial service, exceeds 30 days, we may either provide a replacement product or issue an store credit for the purchase price of the original product. Replacement of the product or store credit that reaches the limit of liability, fulfills the contract in its entirety.
*Refer to actual Terms & Conditions for complete details. A Conn’s HomePlus® store credit for the original product purchase price may be issued.

If you would like to cancel your Conn's Repair Service Agreement, please click here for a cancellation form that can be mailed, faxed, or scanned. See form for more details.

See Full Terms and Conditions for complete details, exclusions and limitations. (Effective as of January 18, 2022) In TX, the Obligor is Federal Warranty Service Corporation. If purchased prior to January 18, 2022, please Click Here for more service agreement details.

Form #ENN0003S-0821 v4-0921

FurnitureGard® Plan

Protect Your Furniture and Mattress Investment

FurnitureGard offers you three years of protection and covers structural repairs and the removal of accidental stains for the furniture and bedding products you purchase from Conn’s HomePlus®. All you need to do is make sure your purchase is maintained and used as recommended by the manufacturer. After the manufacturer’s warranty has expired, your plan will continue protecting your product for the plan length you have chosen, so that you get the most value from your purchase.

Your FurnitureGard Coverage Includes:

100% Functional Parts and Labor

You won’t be charged for any parts or labor for all repairs covered under the FurnitureGard plan.

Stain Removal

If your fabric, leather or vinyl product fails to resist accidental staining, we’ll restore it.

Structural Damage

If your product suffers a structural, component or surface failure or becomes damaged from a covered incident during normal residential use, we will repair it.

Surface Damage

If your woods, metals, glass, mirrors, leather or bonded leather suffer lifting, cracking or peeling, scratches,* chips, gouges, stains, water marks and loss of silvering to mirror, we’ll repair it. *Scratches on leather are excluded

Mattress Coverage

If your mattress suffers a stain or damage from household food and beverages, urine, stomach fluid or blood, or facial cosmetics, while protected with a mattress pad, we’ll repair it. Special claim procedures apply; see full Terms and Conditions.

Accidental Rips, Punctures, Tears, Cracking and Peeling

Your fabric, leather, vinyl and mattress products are covered.

FurnitureGard Frequently Asked Questions

How many products may be covered?

This plan may be purchased on single or multiple products.

What types of stains are covered by the FurnitureGard Plan?

Household food and beverage stains
Accidental/incidental staining from humans and pets, including saliva, urine, stomach fluid or blood
Ballpoint pen ink
Crayon
Facial cosmetics or nail polish

We cannot guarantee an exact color match to fabric or leather due to differences in dye lots and natural grains. Please remember: You must report the stain within 15 days of the first occurrence to receive coverage. Waiting could result in permanent setting of the stain, and the damage will not be covered under the plan.

Are there any exclusions or limitations on this coverage?

Damage caused by the following are excluded:
Stains from dye, bleach, caustic solution, felt tip marker, tobacco products or chewing gum
Color fading, color loss and/or discoloration
Normal wear and tear to fabrics and leathers such as soiling from everyday use, including body oil, hair oil, perspiration, darkened bodily contact areas
Scratches on leather
Transit, delivery, redelivery or movement
Pet damage other than non-repetitive pet bodily fluids including damage from teeth, claws and beaks
Fabric such as nubuck, suede, split hides and other sensitive leathers
Damage or stains caused by acts of God, fire, water and windstorms, exposure to direct sun or other heat source, and negligence

Products used for commercial or institutional purposes are not eligible for coverage.

If we can’t repair it, we’ll replace it!*

Under the FurnitureGard plan, we will restore the damaged product to a reasonably satisfactory condition based on the condition of the product at time of repair. If we decide not to repair the product, we can replace it or issue a store credit for the purchase price of the original item. The maximum paid for repairs or replacements is limited to the lesser of an aggregate of the original retail purchase price or $25,000.
*Refer to actual Terms & Conditions for complete details. Incident must be reported within 15 days. A Conn’s HomePlus® store credit for the original product purchase price may be issued. Replacement of the product or store credit that reaches the limit of liability, fulfills the contract in its entirety.

If you would like to cancel your Conn's FurnitureGard Plan, please Click Here for a cancellation form that can be mailed, faxed, or scanned. See form for more details.

See Full Terms and Conditions for complete details, exclusions and limitations. (Effective as of January 18, 2022) In TX, the Obligor is Federal Warranty Service Corporation. If purchased prior to January 18, 2022, please Click Here for more service agreement details.

Form #ECFD0005S0821 V4-0921

Protect Your TV, Small Appliances, Audio and Electronics

Conn’s HomePlus® understands that sometimes, no matter how diligently you protect them, your televisions, small appliances, audio equipment and electronics undergo unavoidable wear and tear. A Replacement Product Plan (RPP) offers you up to two years of protection and covers products with a retail value under $500 after the product manufacturer’s warranty expires including TVs, vacuums, headphone, small electronics, small appliances and audio components. “Replacement” means the exchange of a defective product with a new product of equal or similar features and functionality up to the purchase price of the original product, or a store credit up to the limit of liability. We reserve the right to select the manufacturer and model of the replacement product.

The RPP Coverage You Need Includes:

Electrical Failure after the manufacturer’s warranty expires
Covered breakdown due to normal wear and tear
Mechanical Failure
Power Surge Protection damage coverage

RPP Frequently Asked Questions

Is there a deductible on my Replacement Product Plan?

No! You will never pay any out-of-pocket costs or deductibles.