We are committed to making a difference throughout our communities and creating a sustainable future for our employees, consumers, investors, and other stakeholders. It is important to define our success beyond just financial growth and profitability and look at business practices that promote environmental, social and governance (ESG) issues. Across our organization we are actively looking for ways to improve our supply chain and products along these fronts and to be good corporate citizens.
We hope to provide our customers a true omnichannel experience in stores and our website in a regenerative way.
“We want to make a positive contribution and are always looking for ways we can do better for our customers, employees, shareholders, business partners and the communities in which we operate.”
Message from our CEO
I am honored and humbled to be appointed as the Chief Executive Officer and President of Conn’s HomePlus, Inc. and to lead the Company during this time of both great opportunities and challenges. I have spent a substantial amount of time getting to know the stakeholders of our Company and I am energized by the collective excitement for our future together.
Our purpose, mission and priorities continue to be focused on providing a broad selection of quality, branded household consumer goods and related services, including proprietary credit solutions, to our customers. We are also aware that we have a responsibility to serve a greater purpose, and we are committed to environmental, social and governance causes throughout our Company. We believe in giving back to the communities we serve and the people who support us. We want to make a positive contribution to our communities and are always looking for ways we can do better for our customers, employees, shareholders, business partners and the communities in which we operate.
We embrace the diverse and inclusive workforce here at Conn’s HomePlus. We are also actively looking for ways to improve the sustainability of our supply chain and to be a good citizen of our communities.
There are many things that I love about Conn’s HomePlus, but one thing that has really inspired me is how Conn’s HomePlus comes together for those in need. We look out for our customers, employees and communities in many ways, from facilitating donations, including recent efforts with Casa Phoenix, a residential treatment center for teenage boys, and The Women’s Home, a local non-profit in Houston supporting women and families who have faced homelessness, mental illness and addiction, to supporting people in the wake of natural disasters, such as Hurricane Harvey.
We appreciate your interest in continuing with us on our sustainability journey. We are working to develop meaningful goals and metrics that we will continue to share with you in the future. We are asking ourselves the difficult questions about how our Company will impact the future of our customers, employees, communities, and the environment. Our value is defined by more than just the earnings we report or the money we donate to charitable causes. We look forward to sharing our progress with our stakeholders. Please feel free to share your thoughts or suggestions you might have as we work together to discover a more sustainable future.
Chandra Holt, CEO
We work diligently to recycle in our stores, distribution centers and offices in an effort to reduce waste. We continue to pursue additional strategies to eliminate waste created by our business.
In 2020, our efforts yielded the following results:
tons of waste recycled
yards of landfill space saved
We work diligently to reduce energy consumption when and where appropriate. We plan to continue to pursue strategies that reduce our carbon footprint.
65,233,456 KWHs used in 2020 with 8,066,737 KWHs saved due to conservation and performance programs
Several LEED certified facilities which means that the facility is designed to reduce waste, conserve energy and water, be healthier for occupants and reduce greenhouse gas emissions
We are actively retrofitting our older facilities by investing in technologically advanced LED lighting products, which substantially reduce energy usage
In October of 2020, we began an energy demand response program which puts power back on the grid
We are committed to working with suppliers and freight companies who uphold the highest environmental standards. The vast majority of miles run on behalf of Conn’s HomePlus for supply chain purposes and delivery are run by our dedicated partners who have action plans to reduce emissions. These partners perform regular service on their fleets and keep newer models which create a more environmentally friendly transportation experience by reducing emissions.
Diversity & Inclusion
Conn's HomePlus is committed to diversity at every level of the organization. Our diversity reflects our consumers and helps us to create an optimal environment for everyone. We are increasing our efforts to direct business and resources towards addressing drivers of disparities in society
As of September 2021, approximately 72% of our workforce was comprised of persons of color, along with 58% of our management and 22% of our officers. Women comprise approximately 43% of our total workforce, 32% of management and 25% of our officers.
We are increasing our efforts to direct business and resources towards addressing drivers of disparities in society. In 2018 Conns established a Diversity and Inclusion Committee to advance and promote diversity and inclusion at all levels within our organization. The Committees focus over the last several years has been to lead initiatives and sponsor events that foster diversity and inclusion.
In 2021 and beyond, our Diversity and Inclusion Committee will be awarding scholarships to four deserving students attending Texas Southern University and Florida A&M University (two Historically Black Universities). Each student will receive per semester, and represents an initial commitment from Conns of over the next four years. These students will also be afforded the opportunity to participate in summer internships at Conns to provide real life workplace experience.
Conn's HomePlus, together with its vendors, donates merchandise to nonprofit organizations that support our communities. Conn's HomePlus alone has donated in excess of $220,000 in cash and merchandise to charitable causes since the beginning of the 2020 fiscal year.
In February 2020, in partnership with the Houston Rockets, Conn's HomePlus supported, Casa Phoenix, a residential treatment center for teenage boys. Together, the Houston Rockets and Conn's HomePlus, donated more than $16,500 in new furniture and appliances to enhance the center's common areas, along with Beats headphones to all 16 boys who call Casa Phoenix home.
Also in February 2020 with the help of the San Antonio Spurs and guard Lonnie Walker IV, Conns donated 40 new laptop computes to Youth Code Jam to help build environments where K-12 students can learn to be successful and develop hands on computing skills.
In January 2020, Conn's HomePlus partnered with DeAndre Hopkins, NFL wide receiver, and his mother, Sabrina Greenlee, CEO and Founder of S.M.O.O.O.T.H., to support The Women's Home a local non-profit in Houston supporting women and families who have faced homelessness, mental illness and addiction. Together Conns, DeAndre and Sabrina made a donation of more than $45,000 in new furniture and appliances.
In December 2019, in an effort to support military veterans and thank them for their service, Conn's HomePlus partnered with the Bastion Community of Resilience, an intentional community for military veterans in New Orleans, to support families working toward recovery with a surprise donation of more than $22,000 in new furniture and 55” Samsung televisions to four deserving families.
In September 2019, Conn's HomePlus surprised First Light shelter in Birmingham, Alabama, the only shelter in downtown Birmingham offering emergency shelter for homeless women and families 24 hours a day, by renovating their laundry facilities with all new LG washer and dryer pairs. The Conn's HomePlus team also provided the women with toiletry gift bags aimed to make the day to day lives of residents as close to being at home as possible.
Conn's HomePlus has also donated hundreds of thousands of dollars to victims of hurricanes that have impacted the Southern United States, including victims of Hurricane Harvey in 2017.
We work with responsible vendors throughout the world to ensure our products are manufactured in environmentally friendly, legal and ethical ways.
Our supply chain spans multiple countries, many states and thousands of products. Our product assortment includes quality, inclusive and sustainable products that our customers feel secure buying and using.
We advance and protect the rights of people across our supply chain, including those involved with the manufacture of our private label mattress brand. We also work with diverse suppliers in a number of countries, enabling greater economic opportunity for different communities.
We encourage the manufacturers of our products and private label mattress brand to work toward using recyclable and reusable materials in our products and in the packaging for such products.
To improve our supply chain, we have standards for product sourcing, encourage our suppliers to take action, help customers make informed decisions with appropriate labeling, advocate for policies that align with a sustainable supply chain and utilize related philanthropic opportunities.