Returns & Exchange
For ALL returns & exchanges, any free promotional items tied to the purchase must also be returned.
No Returns/Exchanges on:
- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect.
- Window Air Conditioners
- Mobile Smartphones
- Mobile Prepaid Cards
- Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer’s defects
Requirements for ALL Returns/Exchanges
- Proof of purchase.
- Merchandise must be in new condition as determined by Conn’s.
- Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
- Delivery and installation charges will not be refunded on any returns.
- A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).
- Shipping and handling is nonrefundable on any return. The customer is responsible for all shipping charges and shall assume all risk of loss or damage to product while in transit to Conn’s. The customer must ship the item with an approved RA slip. RA slips are valid 14 to 30 days as appropriate.
*** 15% restocking fee is due at the time of the return/exchange and may not be financed on your Conn’s Credit Card (GE Money) or Conn’s Credit (Yes Money). If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.