Product Return & Exchange Policy
14 days from the date the item is received for computers, computer equipment & accessories, camcorders, tablets, gaming systems and digital cameras. There is a 15% restocking fee.* 30 days for electronics, appliances and items not included in the 14 day exchange list above, or the No Returns/Exchanges list below. There is a 15% restocking fee.* The item(s) will be picked up by a Conn’s delivery team, or products purchased via the website can be returned to the mailing address provided or your nearest Conn’s location.
For ALL returns & exchanges, any free promotional items tied to the purchase must also be returned.
No Returns/Exchanges on:
- Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect ** See exclusion below.
- All air conditioners
- Mobile smartphones
- Mobile Prepaid Cards
- Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer’s defects.
- Floor models and clearance items
- Any Beats by Dre® products in store without a Conn’s RPP plan. Customers will need to go through Beats customer service at 1 (800) 442-4000 for all Beats product-related issues.
Requirements for ALL Returns/Exchanges
- Proof of purchase.
- Merchandise must be in new condition as determined by Conn’s.
- Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount). All free promotional items tied to the purchase must also be returned.
- Delivery and installation charges will not be refunded on any returns.
- A second delivery fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).
- Shipping and handling is nonrefundable on any return. The customer is responsible for all shipping charges and shall assume all risk of loss or damage to product while in transit to Conn’s. The customer must ship the item with an approved RA slip. RA slips are valid 14 to 30 days as appropriate.
*15% restocking fee is due at the time of the return/exchange and may not be financed on your Conn’s Credit Card (GE Money) or Conn’s Credit (Yes Money). If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.
**The iComfort® Sleep System by Serta® 120 Day In-Home Trial
You can feel confident when you switch to a new iComfort® Sleep System by Serta® with their 25-Year Limited Warranty and their 120-Day In-Home Trial. This trial program is offered exclusively by Serta to their retail partners, allowing you to experience your new iComfort sleep system in your home for up to 120 days - and still exchange or return it if you are not completely satisfied*. Once your iComfort Sleep System is delivered and set up in your home, sleep on it for a minimum of 30 nights to adjust to a new level of comfort and support. If you are not completely satisfied after the first 30 nights, contact your Serta retailer to discuss your options.
*Policies set by local retailer. See store for details. Excludes delivery and set up fees. Offer does not apply to Serta® Motion Perfect® Adjustable Foundations, iComfort Pillows and other iComfort accessories.