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Returns & Exchange

Products purchased via the website can be returned to the mailing address provided or your nearest Conn’s location 14 days from the date the item is received for computers, computer equipment, camcorders, tablets, gaming systems and digital cameras. Furniture can be exchanged only within 14 days for furniture of equal or greater value (the consumer must pay the difference if the furniture is of greater value). There is a $129 exchange fee for all furniture exchanges. All items will be picked up by a Conn’s delivery team. Products purchased via the website can be returned to the mailing address provided or your nearest Conn’s location 30 days for TV’s, appliances and items not included in the 14 day exchange list above, or the No Returns/Exchanges list below. Mattresses can be exchanged only within 30 days for a mattress set of equal or greater value (the consumer must pay the difference if the mattress is of greater value). There is a $129 exchange fee for all TV’s, appliances and mattresses. The item(s) will be picked up by a Conn’s delivery team.

For ALL returns & exchanges, any free promotional items tied to the purchase must also be returned.

No Returns/Exchanges on:
  1. Air Conditioners
  2. Mobile Smartphones
  3. Mobile Prepaid Cards
  4. Clearance Merchandise
  5. Any item purchased under a third party lease and/or rent-to-own plan, except for manufacturer’s defects

Requirements for ALL Returns/Exchanges
  1. Proof of purchase.
  2. Merchandise must be in new condition as determined by Conn’s. For furniture, mattress, appliance, and TV exchanges, the Conn’s delivery team will inspect at the time of pick-up.
  3. Merchandise must include original box, packaging, all manuals and accessories (value of missing items will be deducted from the credit amount).
  4. Shipping and handling is nonrefundable on any return. The customer is responsible for all shipping charges and shall assume all risk of loss or damage to product while in transit to Conn’s.
  5. Delivery and installation charges will not be refunded on any returns.
  6. The customer must ship the item with an approved RA slip. RA slips are valid 14 to 30 days as appropriate.
  7. There A $129 exchange fee will be charged on all exchanged merchandise unless original merchandise has been inspected by a Conn’s service technician and is found to be defective or the original merchandise fails within 24 hours of delivery or 72 hours if purchased with a Retail Service Agreement (RSA).


* *If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties. If your product fails while under the Conn’s Replacement Product Program (RPP), it will be replaced under the terms of the RPP. Charges for installation and delivery services are nonrefundable after the services have been performed. All refund checks will be processed within 10 calendar days.