All products purchased by phone or via the website can be returned to the mailing address provided or your nearest Conn’s location 14 days from the date the item is received on Computers, Monitors, Printers, MP3 Players, Camcorders and Digital Cameras, and 30 Days from the date the item is received on the remainder of our merchandise.

No returns or exchanges except for manufacturer's defect on:

1. All mattresses
2. *All gasoline powered products
3. All window air conditioners
4. All furniture & recliners
5. All used cookware/bakeware, small appliances, utensils and personal care items

Requirements for Exchange

1. The customer must have the original receipt.
2. The product must be in new condition.
3. The products original box, packaging, all manuals, and accessories must be included. (Value of missing items will be deducted from the credit amount.)
4. Shipping and handling is nonrefundable on any return.
5. Delivery and installation charges will not be refunded on any returns.
6. The customer is responsible for all shipping charges and shall assume all risk of loss or damage to product while in transit to Conn’s.
7. The customer must ship the item with an approved RA slip. RA slips are valid 14 to 30 days as appropriate.
8. There will be no returns or exchanges accepted beyond 14 or 30 days as appropriate.

If your product fails while under manufacturer’s warranty or Conns Service Maintenance Agreement, Conns Factory Authorized Service will repair your product according to these warranties. All refunds will be processed within 7-10 business days if the purchase was made using a credit card. Refunds will only be credited back to the original credit card. All refund checks will be processed within 10 calendar days. Conn’s reserves the right to refuse any returns that are not received with a valid RA form.

* Gasoline powered products may be returned to a store in the case of a manufacturer's defect; No gasoline powered products may be returned to Conns.com. Please contact the manufacturer directly for service, warranty, return, and refund information.