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Credit Insurance General Information Guide


Insurance Fax Number: (855) 593-5465

Insurance Email: connsinsurance@conns.com

Customers may contact the Conn’s Insurance Department at 1-866-892-8719.

Customers have the option to purchase Credit Insurance coverage offered by Conn’s. Customers are required to have Property Insurance covering the products they purchase from Conn’s and financed by Conn’s. Customers can purchase Credit Property Insurance offered by Conn’s OR provide proof of homeowners/renters insurance at the time of purchase. If any Credit Insurance is purchased through Conn’s, all of the insurance premiums are included in the monthly loan payment amount. Coverage is underwritten by one or more underwriting companies who operate under the trademark Assurant Solutions. These companies are identified in your coverage documents. This is a brief summary of coverage offered by Conn’s, please make sure to read your coverage documents for a complete description of coverage, limits and exclusions.

Credit Property Insurance: Covers financed merchandise that is damaged or lost as a result of various events, which may include: burglary and/or theft, fire, and flood. Please review all eligibility criteria, limits and exclusions which can be found in your coverage documents.

To file a Credit Property Insurance Claim, Customer must provide:

  • Fire Claim: Full fire report and Property Claim Form
  • Theft Claim: Full police report and Property Claim Form
  • Flood Claim: Full FEMA report, customer statement of events, pictures and Property Claim Form

Single Credit Disability Insurance: Covers part or all of the insured debtor’s monthly loan payment amount in the event the insured debtor becomes disabled. Please review all eligibility criteria, limits and exclusions which can be found in your coverage documents.

To file a Credit Disability Insurance Claim, Customer must provide: Disability Claim form completed by customer, doctor and employer.

Single Credit Unemployment Insurance: Covers part or all of the insured debtor’s monthly loan payment amount in the event the insured debtor is involuntarily unemployed. Please review all eligibility criteria, limits and exclusions which can be found in your coverage documents.

To file a Credit Unemployment Insurance Claim, Customer must provide: Unemployment Claim Form completed by customer and employer. If the customer has a termination or layoff letter from the company, he/she can attach the letter. Customer is also required to attach the state determination letter and summary of benefits or proof of registration and ongoing proof of unemployment from a source other than the customer.

Credit Life Insurance: Covers part or all of the insured debtor’s outstanding loan balance in the event of the insured’s death. Please review all eligibility criteria, limits and exclusions which can be found in your coverage documents.

To file a Credit Life Insurance Claim, Claimant must provide: Copy of the death certificate with the cause and manner of death listed.

Cancellation of Insurance: Within 30 days of the purchase date, the customer can cancel the insurance coverages for a FULL credit to the Conn’s account (see Detailsbelow). For Property Insurance, a cancellation request will be honored if the customer provides proof of homeowners/renters insurance.

If cancellation is requested more than 30 days after the purchase date and before the account is paid in full or the insurance expires, the cancellation credit will be prorated. Cancellation of property insurance will require proof of homeowners/renters insurance.

Details: To request a cancellation, you may contact the Conn’s Insurance department at 1-866-892-8719 or by email at connsinsurance@conns.com. Credit Insurance Cancellation Form

Claim Forms:

All insurance claims must be properly documented and provided to Conn’s Insurance Department. Once claim forms are completed, the customer can fax, email, or mail to Conn’s Insurance Department, who will send to Assurant Solutions via secure website. Availability of claim forms:

  1. Customer can call Assurant at (800) 327-5288 (Spanish is available)
  2. Customer can print on-line at Credit Property Form, Credit Disability Form, Credit Death Form, and Credit Unemployment Form, or www.assurantsolutions.com
  3. Customer can pick up at any Conn’s HomePlus® store