What is Conn's FurnitureGard Plan?
Conn's offers you the opportunity to purchase a service agreement* to cover structural repairs and the removal of stains for furniture and certain bedding products that you purchase from us. The coverage period is 36 months and begins the day you purchase the product.
How many products may be covered?
This plan may be purchased on single or multiple products. The maximum benefit for service under this plan is limited to the lesser of an aggregate of the original retail purchase price or $25,000 during the coverage period.
What types of stains are covered by the FurnitureGard Plan?
The plan covers only the following stains and no others:
- Household food and beverage stains
- Accidental/incidental staining from humans and pets, including saliva, urine, stomach fluid or blood
- Ballpoint pen ink
- Facial cosmetics or nail polish
You must report the stain within 15 days of occurrence. Waiting could result in permanent setting of the stain and the coverage may be cancelled.
What are your responsibilities?
Your product(s) must have been maintained through routine cleaning and maintenance, shielded from direct sunlight and protected from prolonged exposure to heating sources, vents and radiators. Mattresses must be properly supported as outlined by the manufacturer.
Conn's cannot guarantee an exact color match to fabric or leather due to differences in dye lots and natural grains.
Conn's will attempt to restore the damaged or stained area to like new condition, or may re-upholster the product or section of product. If Conn's cannot restore the product to like new condition, Conn's will replace the product or issue a store credit or refund. Replacement of the product or issuance of a store credit or refund fulfills the plan in its entirety and the coverage period will end on that date. You may be eligible to purchase a service agreement* if you receive a replacement product.
If you would like to cancel your Conn's FurnitureGard Plan, please Click Here for a cancellation form that can be mailed, faxed, or scanned. See form for more details.
*See Full Terms and Conditions for complete details, exclusions and limitations. (Effective as of September 25, 2015) In TX, the Obligor is Federal Warranty Service Corporation. If purchased prior to September 25, 2015, please Click Here for more service agreement details.
Form #112014 v1