Conn's Delivery FAQs

Q: What time will my delivery arrive?
A: On the evening before your delivery, you will receive an email, a phone call, and a text message from Conn’s HomePlus to provide you with a three-hour timeframe for delivery.

Q: Can I change the three-hour timeframe?
A: Unfortunately this timeframe is pre-set and we are unable to change it. However, we will call you when our driver is close by.

Q: Do I need to confirm the three-hour timeframe?
A: No, you do not need to confirm your three-hour timeframe.

Q: What if I don’t click on the link in my email to confirm delivery?
A: If the email link is not confirmed you will receive phone calls from our automated system. Please confirm either by email or phone before 6:30 p.m. If no response is received by 6:30 p.m., your delivery will be rescheduled for the next available day.

Q: What should I do if I’m not available for delivery or the address is incorrect?
A: Please call our Delivery Call Center at (844) 894-0717 to reschedule for a different day or to amend your address. As stated above, we cannot change the three-hour window for the scheduled delivery date.

Conn's Shipping FAQs

Q: Do you ship to all 50 states?
A: Conn’s ships to the 14 states in which we currently operate. Those states are Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia.

Q: How do I know if a product will be Conn’s delivered or shipped by FedEx?
A: If a product is approximately 50 lbs. or more, it typically defaults to our Conn’s Delivery. If it is a light weight product, you will typically have an option of Fed Ex Standard, 2nd Day, or Next Day. There are some exceptions like TVs that may be lighter in weight but will always be delivered by a Conn’s professional through Conn’s Delivery. If you have any questions regarding a specific product, please see your local Conn’s HomePlus store for more details.

Q: How can I tell how much shipping will cost on a product?
A: Our shipping estimates are calculated by weight. Currently, we don’t have the shipping rates on each product, so the best way to estimate the cost is to add it to your cart. There is a shipping estimation tool that provides all shipping options and costs for the product in your cart.

Conn's Pickup FAQs

Q: What do I need in order to pick up my merchandise?
A: You will need a copy of your invoice and a current state issued I.D.

Q: Can someone pick up my merchandise for me?
A: Yes. For both online and in-store purchases you can have someone else pick up your merchandise. Be sure to let your salesperson or agent know so that they can make note of this on your invoice. Your designated person will need to present a copy of your invoice and a current state issued I.D. at the time of pickup.

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