Web Pay FAQs
Hardware / Software:
Q: Do I need any special hardware or software to sign up for the Remote Payments Online Service?
A: No special hardware or software is required to use this service. You will only need Web access and your Internet Explorer browser. Please note that Firefox and Chrome works for most aspects of the application.
Q: How am I billed for Remote Payments Online Service?
A: There is no cost for enrolling in and using Remote Payments Online site. See the service Terms and Conditions for complete details.
Q: Where can I find my account number?
A: You can find your account number on your coupon book.
Q: I receive an error message saying "The system cannot validate your account information. Please try again" when trying to log in.
A: Re-enter your account number. Please exclude any leading zeros (0) when entering your account number. For example: if your account number is 01234, only enter 1234. If you continue to receive this message, please contact Conn's at 1-877-358-1252.
Q: What if I forget my password?
A: For security reasons, we ask that you set a new password. From the Login screen, click on "Forget your password," and follow the instructions. You will be sent a temporary password to your email address on file. Please copy and paste this temporary password onto the Login screen as it is case sensitive. After successfully logging in you will then be asked to set a new password of your choice.
Q: What is the format for creating passwords?
A: Passwords must be at least 8 characters long. It must contain letters and at least one number. Please note that the number cannot be the first character or the last character. Special characters (#@%&*!) may not be used.
Q: Once I Enroll, am I automatically set up for the Automatic Payment feature?
A: No, you will need to set this special feature up. Please see section below titled "Setting up Automatic Payments" for directions.
Q: Can I enroll multiple accounts?
A: Yes. Go to "Manage Profile", select "Billing Accounts", and then choose "Enroll Additional Accounts" to add your additional account(s).
Q: I received an error message saying my account nickname value is invalid. What should I do?
A: Please be aware that your account nickname should be 2 or more characters long.
Making a Payment:
Q: After enrolling in Remote Payments Online Service, when can I start paying my bills?
A: After you complete and submit the enrollment form, we process your enrollment and activate your service immediately.
Q: I have more than one account. Can I pay on all of those accounts under one email?
A: Yes, you may store up to 5 different accounts to pay on per enrollment.
Q: What name should I use for the bank account field?
A: It is recommended that you use your first and last name as it appears on your bank account.
Q: Can I use more than one checking and/or savings account to pay my account?
A: Yes, you may use up to 5 checking and/or savings accounts to pay from.
Q: When is the money for the payment drawn from my bank account?
A: The funds for the payment may take 2 –3 business days to post to your bank account. Keep in mind that you should always have funds available to cover the payment on the date it is submitted online.
Q: How far in advance of the due date should I make my payments?
A: We suggest that you make your payment at least 3 business days prior to the due date to allow ample time for processing.
Q: The balance on my billing statement seems incorrect. What should I do?
A: If you have questions about your account, please contact Conn's at 1-877-358-1252.
Q: How can I confirm that a payment has been made?
A: After the payment date, check the status of the payment by looking in "Payment History." If the status is "Complete," then the payment has been sent. You can also check to see if the funds have been drawn from your bank account. It may take 2 – 3 business days to post to your account.
Q: Will I be charged for a returned payment?
A: Yes, you will be charged a return item fee in accordance with the terms outlined in your contract.
Q: When will I receive an email confirmation for a payment I just made?
A: Your email confirmation may take up to 24 hours to receive.
Q: I made a mistake and need to change some information, but I've already clicked on Confirm. Can I use the back button to go to the previous screen?
A: No, please do not use your back button or click Confirm more than once. You should go to the "Payment History" screen as soon as possible and click on "Cancel" next to the payment you just made. As long as the payment status is "Pending" you will be able to cancel this transaction. If you have problems with this step, please contact Conn's at 1-877-358-1252.
Q: Is there a charge to make a payment online?
A: No, there is no charge for any single, multiple, and/or recurring payments.
Setting up Automatic Payments:
Q: How do I set up an Automatic Payment?
A: After you enroll, go to "Manage Profile", click on "Billing Accounts", click on "Add" under Automatic Payment. You will see that is currently says "Off". Follow instructions on screen to add an Automatic Payment.
Q: Can I choose any day of the month when setting up my Automatic Payment?
A: Yes. However, please be aware that if you choose the 31st and a month only has 30 days, your payment will be processed on the 30th.
Q: Can I change bank account numbers once I have already set the Automatic Payment feature up?
A: Yes, you can modify the funding account at any time.
Q: How do I cancel my Remote Payments Online Service?
A: You can cancel the service yourself by de-enrolling your account from the "Manage Profile – Change Personal Information" page. You will see the "Cancel Enrollment" option.
Q: I am moving. What do I need to do to cancel my Automatic Payment option?
A: You must log in and go to "Manage Profile", "Billing Accounts" and select "Cancel Automatic Payment". Click on "Confirm" at the bottom of the page to deactivate this option. Your Automatic Payments will end upon the date of deactivation. Please be advised however; that you will need to cancel the Automatic Payment before 12:00AM on the 1st to prevent processing for that month.
Q: How is my credit affected by my late payment?
A: Conn's reports to all three major credit bureaus monthly. If your account is 30 days or more past due, it may report negatively to your credit bureaus.
Q: After this payment, when will my next payment be due?
A: Once this payment posts, please check your "Payment History" for your next due date.
Q: What day of the month are my payments due?
A: Refer to your "Payment History" for account details.
Q: What if I want to speak to a live person?
A: You may always call 1-877-358-1252 to speak to a Conn's Customer Service Representative.