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Product Pickup Policy

Customers who make purchases on Conns.com have the option of picking up their merchandise from a local Conns retail store or distribution center in their area. This allows our customers to receive their merchandise quickly and helps them save the expense of shipping the merchandise to them.

The following information is required to pick up merchandise from all Conns locations:

1. A copy of the E-mail confirmation complete with confirmation number.

2. A state issued photo I.D. or driver’s license.

Upon entering the store locate the customer service desk and present the cashier with the above information. The cashier will then assist you with the retrieval of your merchandise.

Please note: All In Store pick up purchases must be completed within 36 hours of placing the order. All orders not picked within this time frame will be canceled and refunded to the customer.